One app, countless devices eWeLink is the app platform that supports multiple brands of smart devices including Sonoff. It enables connections between diversified smart hardware and integrates popular Smart Speakers such as Amazon Alexa, Google Home. Moreover, eWeLink works with IFTTT, serving as t. EWeLink, a universal smart home app that supports over 2000 hardware brands, allows you to manage home appliances remotely. Start your smart life at your fingertips anywhere, anytime. EWeLink is the first smart home APP in domestic market to release the powerful loop timing function. A loop timer allows users to turn on/off a device at preset intervals and run for a specified time. With a loop timer, you can make a device launch every 30 minutes and last for 10 minutes each time.
After Ewelink last update (3.5.6, december 5) all devices do not show the actual status the Sonoff TH device have a block temperature and no detection (Example: at home there are 16 degrees and they are stop at the last detection at 20 degrees - the lights with the timer turn on and off but remains on the Ewelink app with the last state recording). MAC address filter: Disabled: 3.Make sure the smart device is within the reach of router. Please submit a feedback in eWeLink app and we will fix it as soon as we can. Usually, there is no need for regular users to look into connections, as smart devices respond our commands in milliseconds. Nevertheless, this step-by-step troubleshooting.
Hi, welcome to use Sonoff SC! Sonoff SC detects current temperature, humidity, light intensity, air quality (particulate) and sound levels (noise pollution), and directly send real-time data to iOS/Android APP EWeLink. It supports micro USB 5V power supply.
1. Enter WiFi pairing state: Press the black button for 7 seconds until the LED blinks 3 times and on repeatedly.
2. For Android users, please select the 1st icon, click next.
For iOS users, you will see two pairing method icons to select, please select the icon accordingly, then click next.
The App will auto-search the device.
3. Input your home SSID & password:
3.1 If no password, keep it blank.
3.2 Now eWeLink only supports 2.4G wifi communication protocol, 5G-WiFi-router is not supported
4. Next, the device will be registered by eWelink and add it to your account,it takes 1-3 minutes. Once it is being added, the light will keep on.
5. Name the device to complete.
6.Maybe the device is “Offline” on eWeLink, for the device needs 1 minute to connect to your router and server. When the green LED on, the device is “Online”, if eWeLink shows still “Offline”, please close eWeLink and re-open.
4. APP features
4.1 Display the real-time temperature, humidity, light intensity, air quality (particulate) and sound levels.
Real-time temperature(0-100℃) and humidity(%)
Light level: dusky, normal, bright
Air quality: bad, moderate, unhealthy
Sound level: quiet, normal, noisy
4.2 Smart Scene
Sonoff SC supports to set up all kinds of smart scenes to trigger on/off other devices. You can set one or more conditions, when temperature, humidity, light, noise, air quality lower or larger than the preset level, it will trigger to turn on/off the triggered device(such as Sonoff).
Go to the device list, tap on the up upper right corner, then tap on “Scene”. Click “+” to add a scene. Input a name for the new scene, and add trigger condition. Select the Sonoff SC and save. Next, enter the triggered device’s action: ON or OFF, save it. Last, save your scene.
5. ShareControl
The owner can share the devices to other eWeLink accounts. While sharing devices, both should stay online on eWeLink. Because if the account you want to share is not online, he/she will not receive the invitation message.
How to make it possible? Firstly click Share, input the eWeLink account (phone number or email address) you want to share, tick the timer permissions (edit/delete/change/enable) you want to give, then click Next. The other account will receive an invitation message. Click Accept, the device has shared successfully. The other user will have access to control the device.
6. Security mechanism
One device one owner. Other people can not add the devices that have already been added.
7. Update
It will auto-remind you of new firmware or version. Please update as soon as you can.
8. Problems and solutions
Read the detailed FAQ on Itead Smart Home Forum. If below answers can’t solve your problem, please submit a feedback on eWeLink.
1. My device has added successfully but stays “Offline”.
Answers: The newly added device need 1-2 min to connect to your router and the Internet. If it stays offline for a long time, please judge the problem by the green led status:
1.1. Green led quickly blinks one time and repeats, which means device failed to connect to the router. The reason may be you have entered wrong WiFi password or your device is too far away from the router, which causes a weak WiFi signal. The device can not be added to the 5G-wifi-router, only the 2.4G-wifi is OK. At last, make sure that your router is MAC-open.
1.2. Green led slowly blinks one time and repeats, which means the device has connected to router and server but failed to be added to the device list. Then power on the device again, if it still not working, just add the device again.
1.3. Green led quickly blinks twice and repeats, this means the device has connected to the router but failed to connect to the server. Then please confirm your WiFi router works normally.
2. Why the APP can not find the device in pairing status?
Answers: That’s because of your phone’s cache. Please close the WLAN of your phone then open it after a minute. At the same time, please restart your device.
3. My WiFi is expired, can I connect the devices to LAN?
Answers: Currently this product does not support LAN or cannot connect to the hotspot. All devices must be connected to the router, thus they can communicate with the Internet via the cloud server.
4. The green led keeps off, even if the device is powered on. Press the button but the device does not work.
Answers: The circuit may be broken, please send it back for testing. Return shipping postage and packaging will be at buyer’s expense, if the device is damaged by the buyer, and the buyer should bear extra repair cost.
The recent event with eWeLink App advanced plan is sure to be focused on by our users which is because there is a value-added service being added to eWeLink APP – advanced plan. This plan includes enhanced IFTTT service, a web version for PC and tablet users, more scenes, etc. Whenever any new feature of the advanced plan comes out, existing advanced users will have immediate access to it. Due to IFTTT business plan, the IFTTT service in eWeLink becomes the privilege of eWeLink advanced plan, 'Free Plan' users will no longer be able to link with IFTTT from June 30, 2020.
The value and right of eWeLink App advanced plan includes:
The device types that eWeLink supports in IFTTT are added from 15 to 41.
Newly added trigger conditions and actions
Ewelink Devices
Conditions
Motion detection (ZigBee SNZB-03)
Door/Window open or closed (ZigBee SNZB-04)
Ewelink App For Pc
Temperature threshold (ZigBee SNZB-02)
Humidity threshold (ZigBee SNZB-02)
Single, double, long press (ZigBee SNZB-01)
Alarm notification (RF Bridge)
Actions:
Set brightness
How to install apps from unidentified developers mac mojave ca. Set color temperature
Change color
Press RF remote
Turn on/off ceiling fan/light
eWeLink web (The web-based eWeLink app for PC/Mac/tablets)
With the eWeLink web version, users don't need to download and install like the mobile app do. The web-based eWeLink App is to cover users on different devices including PCs, Macs or tablets, which enhance the compatibility of mobile App on controllable devices. All control is in a friendly-user large screen interface that provides you a better user experience.
Enhanced device management
The capacity of the device group is improved dramatically in the eWeLink advanced plan, which the number of each group is increased. The improvement in group management includes 10 homes, 200 rooms, 1000 scenes, 2000 groups and 100 shared users. As an eWeLink advanced App user, you can set more groups than free users for your home appliances to access more convenient control.
Users may ask: whether my devices connected with SONOFF can now be set the condition or perform device to trigger another one or be triggered in IFTTT application? Some of our SONOFF users noticed that their own SONOFF smart devices cannot be controlled based on triggers, conditions and actions in IFTTT component. However, some free eWeLink users still can use IFTTT service to manage SONOFF smart devices. Why did this happen? And will the free eWeLink users be limited to access IFTTT service for control of SONOFF someday?
As for the control of SONOFF smart devices in IFTTT service, please view the statement as below:
Only eWeLink advanced users have access to IFTTT.
If you want to use IFTTT, please update your eWeLink account to the advanced level immediately; if don’t want, leave out this update.
As for free eWeLink users, all the applets you create with your eWeLink account will be cleared completely and can’t be reversed. So to make sure your current connection with SONOFF devices can continue to perform, you would better update it to the advanced level.
You are the free user but can also run SONOFF devices in IFTTT at present, you are still recommended to update your eWeLink account to the advanced level immediately so that your current connection is not cleared.
*Only costs 9.9USD and you will enjoy a full year of the privilege. Kindly note that if you plan to upgrade your account to the advanced level, you are required to pay for it via PayPal. Other payment methods are not supported.
FAQ:
1. How to activate the advanced plan?
Step 1: Visit the site of https://vip.ewelink.cc/;
Step 2: Type in your eWeLink account and click 'Upgrade Now';
Step 3: Place the order and pay for the plan;
Step 4: Your advanced plan will be upgraded within 48 Hrs.
2. How can I know about more details of VIP eWeLink plan?
You may access eWeLink App — Profile — Learn More, there is a subscription plan indicates the difference between Free and Advanced plan.
3. I don't have the PayPal account to pay the fee of the advanced plan, is there any other payment way?Lock down app installation mac.